Privacy Policy

Last updated: July 2026

This Privacy Policy explains how Guiding Hands UG collects, uses and protects personal data when using our website and services.

1. Who we are

We provide administrative and document processing services, including handling applications, reviewing submitted information and managing communication.

We do not provide financial, banking, or legal services.

2. What data we collect

• Name and surname
• Email address
• Phone number
• Application data
• Payment information (processed securely via Stripe)
• Technical data (IP address, browser)

3. How we use data

• To process applications
• To provide services
• To communicate with customers
• To process payments and card verification
• To comply with legal obligations

4. Payments

Payments and card verification are processed securely through Stripe. Stripe may collect and process payment data in accordance with its own Privacy Policy. We do not store or have access to full card details.

Stripe Privacy Policy: https://stripe.com/privacy

5. Data sharing

We may share data with trusted service providers (such as payment processors, hosting providers, or technical partners) only when necessary to deliver our services.

6. Legal basis

We process personal data based on contractual necessity, legal obligations, and legitimate interests related to providing our services.

7. Data retention

We retain personal data only for as long as necessary to provide our services and to comply with legal obligations.

8. Your rights

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing

9. Cookies

We may use cookies and similar technologies to improve website functionality, performance, and security.

10. Contact

For any questions regarding this Privacy Policy, contact us at:
contact@guiding-hands.eu